You treat the patient. We handle everything around it.
A coordinator, a nurse and AI answer your patients, explain your plan and follow up — on WhatsApp, in their language.
₹25 per patient, pay as you go · No subscription, no setup fee · You approve anything clinical before it reaches a patient.
Nothing clinical reaches a patient without your review
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We answer the patient
Their doubts, on WhatsApp, in their language — including after clinic hours. -
We explain your plan
Your diagnosis and prescription, in words the family understands. -
We follow up
Medicines, review dates and pending tests — checked, not assumed. -
You get the trust
A patient who feels looked after comes back, and sends their family.
— .
Hand over the messaging. Keep the patient.
Tell us about your practice and we will set it up with you — what we may answer, what we must escalate, and in which languages. Nothing reaches a patient until you have signed off on the protocol.
- You stay in control — You approve anything clinical before a patient ever sees it.
- ₹25 per patient — Pay as you go. No subscription, no setup fee, no lock-in.
- Private by design — Patient details are never sold to insurers or pharma.
- No new portal — It runs on WhatsApp, where your patients already are.
What we take over
Not another portal to log into. A team that runs patient communication for you.
Large hospitals keep a patient-relations desk between visits. Independent practices never could. We run that desk for you — set the protocol once, and everything between two visits is handled.
Pre-visit prep
We call and compile the patient’s history and reports before they reach your OPD, so you start with a summary, not a blank slate.
Interaction
Your patients and their attenders ask us — on WhatsApp, in their language, including after clinic hours.
Communication
Your diagnosis, prescription and reports, rewritten into words a family actually understands.
Education
What the condition is, what the medicine does, what to watch for — sent when it is relevant, not all at once.
Follow-up
Medicine adherence, review dates and pending tests checked in on, so nothing is assumed.
Trust
A patient who feels looked after comes back, sends their family — and leaves the review. We help build your ratings and get ahead of complaints before they are posted.
Network
Join our network of clinics — when someone looking for a doctor like you reaches us, we refer them to your practice.
The work nobody pays you for
You didn’t train for years to answer WhatsApp at 11pm
Between two visits someone still has to explain the plan, answer the family, chase the review date and calm the anxious call. Today that someone is you, your receptionist, or nobody.
The explaining never ends
Much of a short consult is forgotten before the patient reaches home — so the same questions come back, and back.
Follow-up quietly slips
Missed medicines and skipped reviews are rarely defiance. The plan simply did not survive the trip home.
The family is left out
The attender making the decisions was never in the room, and hears a second-hand version of what you said.
Today vs. with us
The same practice. A different afternoon.
You or your staff answer every WhatsApp doubt
We answer from your instructions, in their language
Review dates and pending tests go untracked
Followed up before they lapse, not after
The family hears a second-hand version
Kept informed directly, while they wait
Medicine adherence is assumed
Checked in on, and flagged when it slips
What changes
What changes in your practice from the first week
The same explanation, five times a day
We do the repeat explaining — in the patient’s language, from your instructions.
Discharge documentation studied in Indian hospitals was rated complete in roughly 31% of cases. Source: PLOS ONE.Patients stop the medicine once they feel better
We check on adherence, and tell you when someone has quietly stopped.
Long-term medication non-adherence is reported between 34% and 66%. Source: peer-reviewed adherence reviews.The review date passes and nobody notices
Review dates and pending tests are followed up before they lapse, not after.
Outpatient no-show rates run as high as 30% in Indian OPD settings, costing an independent practice an estimated $150,000 a year. A same-day reschedule nudge recovers roughly 44% of no-shows inside two weeks.The angry attender at the counter
The family is kept informed while they wait, so they are not guessing.
The IMA reports that over 75% of doctors have faced some form of violence; most incidents involve attenders, and perceived delay is the most common trigger. Source: Indian Medical Association.“The report says something else on Google”
We answer with what you actually said, before the internet answers for you.
Reported difficulty understanding medical information affects more than 60% of patients in Indian studies.Your name, your rules
We speak to your patients. You decide what we are allowed to say.
Delegating the messaging does not mean delegating the medicine. The clinical boundary is set by you and enforced by us, on every single thread.
You set the protocol
What we may answer, what we must escalate, and in what tone — configured per doctor before we start.
Nothing clinical goes out unreviewed
Anything that touches diagnosis, dose or advice waits for your approval.
Emergencies always escalate
Red-flag symptoms stop the automation and reach a human immediately, and the patient is told to seek emergency care.
Private by design
Patient details are never sold — not to insurers, not to pharma, not to anyone.
Two people this changes
One team. Two people feel the difference.
For you
- Your evenings stop being WhatsApp duty
- Your staff stops fielding the same questions
- You see every thread, and approve anything clinical
For your patients
- Answers in the language they actually speak
- Nobody forgets to follow up on them
- A number that picks up, not a portal to log into
The service
Everything between two visits. Handled.
Your patient leaves the room and the gap begins. This is what fills it — in their language, on the app they already have open.
Your patients get answers on WhatsApp. You get your evenings back.
Doubts about the prescription, the report, the diet, the next visit — answered from your instructions, in the patient’s own language, without another app for them to install or another number for them to remember.
Plain-language explanations
Your diagnosis and prescription, rewritten so the patient and the family know exactly what to do.
18+ languages
Every patient hears it in the language they actually speak at home.
Follow-up that reaches
Medicine reminders, review dates and pending tests — checked, not assumed.
Zero document loss
One continuous, backed-up record for the whole relationship. 68% of patients report losing an important medical document within 5 years — not on our watch.
You stay in control
Every clinical answer waits for your review — nothing auto-sends to a patient.
Telemedicine, done right
Consult existing patients remotely, and the ones we refer to you — with the video and interaction logging NMC compliance requires.
Getting started
Three steps, and it is off your plate
Tell us about your practice
Your speciality, your patient volume, and how you want patients spoken to.
We set up your protocols
What we answer, what we escalate, and in which languages — approved by you before anyone is contacted.
We take over the messaging
From the next patient onward. You see every thread; you approve anything clinical.
How this is different
You are not renting patients. You are keeping the ones you already have.
| A listing or directory | A clinic software licence | AI MediLabs | |
|---|---|---|---|
| What you pay for | Visibility to strangers | A seat, every month | A patient we actually look after |
| Who does the work | You still do all of it | You still do all of it, faster | Our coordinator, nurse and AI |
| When you pay | Monthly, busy or not | Monthly, busy or not | ₹25 per patient — nothing else |
| Whose patient is it | The platform’s | Yours | Yours |
| What the patient feels | One more clinic in a list | Nothing changes for them | Someone from my doctor’s clinic checked on me |
Pricing
You pay per patient. Nothing else.
No subscription to justify at the end of a slow month, no setup fee, and no per-doctor or per-branch licence. If you see fewer patients, you pay less.
Pay as you go. Stop any month.
- No subscription — you are never billed for a month you did not use
- No setup fee — onboarding and protocol configuration are included
- No per-doctor or per-branch charge — add your colleagues at no extra cost
- No lock-in — your records stay yours, and export with you
Pricing shown for early-access practices in India. GST extra where applicable. We confirm the scope with you before anything is billed.
Also included
A workspace for your own practice, at no extra cost
It comes with the service. Use it or ignore it — the per-patient price does not change either way.
- Every patient’s reports and prescriptions in one place
- Ask questions of a patient’s own record
- Voice notes transcribed into your notes
- Custom intake forms for your clinic
- Shared access for your nurses and juniors
- Your records export with you if you stop
Questions
The questions doctors actually ask us
Who actually talks to my patient?
Does this replace my clinical judgement?
What does it cost?
What if a patient describes an emergency?
Do my patients need to install anything?
Is this under my clinic’s name?
What happens to my patients’ data?
You treat the patient. We handle everything around it.
Early access is open to a limited number of practices. ₹25 per patient, no subscription, and you approve anything clinical before it reaches a patient.
Join our network →