Refund & Cancellation Policy
NALAMOS AIMEDILABS PRIVATE LIMITED (CIN: U62011TN2026PTC194099)
Registered Office: NO-35/36, BIZHIVE, Station Border Road, Kodambakkam, Chennai – 600024, Tamil Nadu, India
1. Refund Policy
When Refunds Are Issued
No refunds shall be issued except in the following cases:
- Double Charge: If your Health Manager plan, consultation, or AI credit purchase is charged twice for the same billing period or transaction due to our system error, a full refund of the duplicate charge will be issued within 3-5 business days to your original payment method.
- Payment Processing Error: If you are charged due to a technical error on our payment platform (system malfunction, duplicate transaction, unauthorized charge), a full refund will be issued within 3-5 business days.
When Refunds Are NOT Issued
Once payment is successful, no refunds shall be provided for:
- Completed Health Manager billing periods
- Change of mind or dissatisfaction with the service
- Unused paid services, plan access, consultations, or AI credits during your billing period
- Unrecognized charges (verify your account login for authorization)
2. Refund Request Process
How to Request a Refund
- Email payment@aimedilabs.com with:
- Your account email address
- Transaction ID / Order ID
- Date and amount of charge
- Clear explanation (double charge or payment error)
- Proof (screenshots of duplicate charges, error messages, etc.)
- Our support team will review your request within 5-7 business days
- If approved, refund is processed to your original payment method
- Bank processing time: Additional 3-5 business days (depending on your bank)
Refund Timeline
| Step | Timeline |
|---|---|
| Request submitted to payment@aimedilabs.com | Immediate |
| Support review & verification | 5-7 business days |
| Refund approval notification | Within 7 business days |
| Refund processed to payment method | Immediate after approval |
| Refund appears in your account | 3-5 business days (bank processing) |
3. Chargeback & Dispute Handling
Important: Contact Us First
Before filing a chargeback or dispute with your bank, please contact us first at payment@aimedilabs.com. We can often resolve refund requests faster than bank dispute processes.
If You File a Chargeback
If you file a chargeback with your bank without contacting us first, we will:
- Immediately revoke paid plan access, consultation access, and related paid benefits
- Record the dispute on your account
- Suspend your account for 30 days
- Require dispute resolution before account reactivation
4. Cancellation Policy
Cancellation Duration: Immediate
Cancellations take effect immediately (within 24 hours of submission)
How to Cancel
- Log in to your AI MediLabs account
- Go to Settings → Billing or Plan
- Click "Cancel Plan"
- Confirm cancellation (you will not be asked why)
- Confirmation email sent within 1 hour
What Happens When You Cancel
- ✓ Your paid Health Manager plan is marked as cancelled immediately
- ✓ Paid Health Manager benefits are disabled immediately (after 1 hour)
- ✓ You retain access until the end of your paid billing period
- ✓ You can download your health records before access ends
- ✗ No refund issued for the current billing period
- ✗ No charges on your next billing date (auto-renewal prevented)
Reactivation After Cancellation
If you cancel by mistake, you can start a new plan anytime by logging in and selecting the plan you want. Your previous data is retained for 90 days after cancellation.
5. Plan & Payment Terms Summary
| Item | Details |
|---|---|
| Pricing | Health Manager ₹1,000/month beta offer, normally ₹1,400/month; One-Time Doctor Consultation ₹200 beta offer, normally ₹500; AI Credits from ₹100 one-time |
| Auto-Renewal | Yes, automatic monthly charge unless cancelled |
| Cancellation | Instant (within 24 hours). Can cancel anytime. |
| Refund for Cancellation | No refund for current billing period |
| Double Charge Refund | Full refund within 3-5 days if applicable |
6. Contact Us
For refund or cancellation inquiries, contact:
📧 payment@aimedilabs.com
📧 general@aimedilabs.com
📍 NO-35/36, BIZHIVE, Station Border Road, Kodambakkam, Chennai – 600024, Tamil Nadu, India
⏱️ Response Time: Within 5-7 business days
7. Legal Disclaimer
All refund and cancellation decisions are at the sole discretion of AI MediLabs management. These policies are governed by the Terms & Conditions and applicable laws in India. If you believe these policies are unfair or non-compliant, you may file a grievance with our Grievance Officer at grievance@aimedilabs.com.