Terms & Conditions
This website is operated by Dr. Mohamed Mabrooq Mufeeth, trading as AI MediLabs
Address: 79-119, Perumal Kulam Street, Kottar, Agasteeswaram, Nagercoil, Kanyakumari, Tamil Nadu, India 629002
1. Acceptance of Terms
By accessing or using AimediLabs (aimedilabs.com), including any free tools, medical calculators, patient dashboards, healthcare professional workspaces, or services therein, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, do not use this platform.
2. Nature of the Service
AimediLabs is a unified AI healthcare ecosystem providing:
- 50+ free, anonymous AI tools for patients, doctors, nurses, pharmacists, researchers, and medical students
- Patient Premium (₹500/month including 18% GST) — personal health record with unified AI chat
- Healthcare Professional Premium (₹900/month including 18% GST) — clinical workflow automation and decision support
- Medical calculators (CHA2DS2-VASc, BMI, SOFA, Wells, NEWS, and others)
- AI-powered chat that learns health context and provides personalized insights
All services are provided "as is" without warranty of accuracy, completeness, or fitness for clinical decision-making.
3. Critical Medical Disclaimer
AimediLabs tools are NOT medical advice, diagnosis, or treatment. AimediLabs is not a medical provider. We do not establish a doctor-patient relationship. All content is educational and informational only.
AI systems can make errors, hallucinate information, or provide inaccurate clinical guidance. Never rely solely on AimediLabs output for:
- Medical diagnosis or treatment decisions
- Emergency care decisions (always call emergency services for emergencies)
- Drug prescribing or dosage changes
- Clinical management of serious conditions
Always consult a qualified healthcare professional — doctor, nurse, pharmacist, or specialist — before acting on any information from AimediLabs.
4. Data Privacy & Storage
Free Tools (No Login)
When using free tools without logging in, AimediLabs does NOT store your inputs, conversations, or health data. All processing is real-time; data is discarded after your session ends.
Patient Dashboard & Healthcare Workspace (Login Required)
When you register for a paid dashboard or workspace, we encrypt and store your data. You own your data. We:
- Use end-to-end encryption for health data
- Follow HIPAA guidelines for health information security
- Never sell, share, or profile your health data
- Allow you to download or delete your data anytime
5. User Accounts & Registration
If you create an account for the Patient Dashboard or Healthcare Professional Workspace, you are responsible for maintaining the confidentiality of your password and account information. You agree not to share your account with others. AimediLabs reserves the right to suspend accounts that violate these terms.
6. Acceptable Use
You may use AimediLabs for personal, educational, and professional informational purposes. You may NOT:
- Use the platform for unlawful purposes or to harm, threaten, or harass others
- Scrape, crawl, or reverse-engineer the platform
- Submit malicious code, viruses, or malware
- Use automated bots, scripts, or API calls for mining data
- Submit false, misleading, or defamatory content
- Attempt to gain unauthorized access to user accounts or patient data
- Resell or redistribute AimediLabs services
- Submit sensitive personally identifiable health information (for free tools)
7. Advertising & Content
AimediLabs is supported by third-party advertising networks (including Google AdSense). Advertisements are served by third parties and do not represent endorsements by AimediLabs. We are not responsible for third-party ads, including their accuracy or content. You can customize ad settings through your Google Ad Settings.
8. Intellectual Property
All content, design, code, tool interfaces, medical calculators, AI models, and databases on AimediLabs are the intellectual property of AimediLabs or its licensors unless explicitly stated. You may use tools for personal learning but may not reproduce, distribute, or create derivative works without written permission.
9. Third-Party Services & Links
AimediLabs uses third-party AI providers (Gemini, GPT-4o, DeepSeek), cloud infrastructure, and services. We are not responsible for the accuracy, privacy practices, or availability of third-party services. Third-party links on our site do not imply endorsement.
10. Limitation of Liability
To the fullest extent permitted by law:
- AimediLabs is not liable for any damage, loss, or harm from using or relying on this platform, AI outputs, or third-party content
- AimediLabs is not liable for medical errors, missed diagnoses, adverse events, or clinical failures
- AimediLabs is not liable for data loss, account compromise, or service interruptions
- Your use of this platform is entirely at your own risk
11. Indemnification
You agree to defend, indemnify, and hold harmless AimediLabs and its operators from any claims, damages, or losses arising from your use of the platform, violation of these terms, or infringement of any laws or third-party rights.
12. Children's Use
AimediLabs is not intended for children under 13 years of age. We do not knowingly collect information from children. If you believe a child has submitted information, please contact us so we can remove it.
13. Subscription Billing & Refunds
Subscriptions
Premium subscriptions (Patient Premium ₹500/month or Healthcare Professional Premium ₹900/month) automatically renew each month unless cancelled. All prices are in Indian Rupees and include 18% GST.
Refund Policy
No refunds shall be issued except:
- Double Charge: If your account is charged twice for the same subscription period, we will refund the duplicate charge within 3-5 business days.
- Payment Error: If you are charged due to a technical error on our platform, we will refund the erroneous charge within 3-5 business days.
Once subscription is successful, no refunds shall be provided for:
- Completed subscription periods (no pro-rata refunds)
- Change of mind or dissatisfaction with service
- Unused premium features
To request a refund, contact payment@aimedilabs.com within 7 days of the transaction with proof of double charge or technical error.
Cancellation Policy
Cancellation Duration: Immediate (takes effect within 24 hours)
You may cancel your subscription anytime through your account dashboard. Cancellation is final and your subscription will not auto-renew. No refund is issued for the current billing period. You retain access until the end of your paid billing cycle.
Payment Method
Subscriptions are processed via secure payment gateways (Razorpay/PayU). Your payment card is tokenized (encrypted); we never store raw card data. Monthly charges occur on your subscription date.
14. Suspension & Termination
AimediLabs reserves the right to suspend or terminate your account and access to paid services (Patient Dashboard, Healthcare Workspace) at any time if you violate these terms, submit harmful content, or engage in abuse. Refunds for paid services are at our discretion.
15. Changes to Terms
We may update these Terms at any time. Continued use of AimediLabs after updates constitutes acceptance. We encourage you to review these terms periodically.
16. Governing Law & Dispute Resolution
These Terms are governed by applicable law. Any disputes shall be resolved through binding arbitration or in the courts of the relevant jurisdiction, at AimediLabs' discretion.
16. Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force.
17. Contact
For questions about these Terms, contact us at hello@aimedilabs.com.