Subscription Activation & Support Policy
Operated by Dr. Mohamed Mabrooq Mufeeth, trading as AI MediLabs
Address: 79-119, Perumal Kulam Street, Kottar, Agasteeswaram, Nagercoil, Kanyakumari, Tamil Nadu, India 629002
1. Instant Subscription Activation
Activation Timeline
| Step | Timeline |
|---|---|
| Complete payment at checkout | Immediate |
| ✓ Premium features unlocked | Instantly (within seconds) |
| Payment confirmation email sent | Within 2 minutes |
| GST invoice attached to email | Within 2 minutes |
| Monthly renewal reminder sent | 1 day before next billing date |
2. What Happens After Payment
Automatic Actions
- ✓ Login immediately: Your account is activated; you can log in right away
- ✓ Premium features enabled: Ad-free browsing, advanced features, priority support all active
- ✓ Confirmation email sent: Receipt + payment details + GST invoice
- ✓ Auto-renewal scheduled: Next charge scheduled for exactly 1 month from today
- ✓ Data access restored: All your previous health records, documents, and chat history available immediately
3. Technical Issues: Support & Manual Activation
If Premium Access Doesn't Activate (Rare)
In rare cases where payment is successful but premium features don't unlock:
What to Do
- Try refreshing: Reload the page (F5 or Ctrl+R) or log out and log back in
- Clear browser cache: Clear cookies/cache if refresh doesn't help
- Try a different browser: Test in Chrome, Firefox, Safari, or Edge
- Contact support immediately: If still not working, email payment@aimedilabs.com
- Include: Order ID, Transaction ID, payment date, account email
- Attach: Screenshot showing the issue
4. Support Response Times
| Issue Type | Response Time | Resolution Time |
|---|---|---|
| Premium access not activated | Within 2 hours (business hours) | Manual activation within 24 hours |
| Payment not received confirmation | Within 2 hours | Resend email within 1 hour |
| General payment inquiry | Within 24 hours | Within 2-3 business days |
| Manual activation guarantee | After review | Guaranteed within 24 hours |
5. Troubleshooting Guide
Issue: "I paid but premium features aren't working"
Solution:
- Refresh your browser (Ctrl+F5 or Cmd+Shift+R)
- Log out and log back in
- Check your email for confirmation (may be in spam folder)
- If still not working, contact payment@aimedilabs.com with order ID
Issue: "I received two payment confirmations"
Solution:
- Check if you were charged twice (look at your bank statement)
- If yes, email payment@aimedilabs.com with proof of double charge
- We will issue a refund within 3-5 business days (see Refund Policy)
Issue: "I didn't receive a payment confirmation email"
Solution:
- Check your spam/promotions folder
- Check your registered email address is correct (in your account settings)
- Contact payment@aimedilabs.com to request resend
- Include your account email and transaction date
Issue: "Payment failed during checkout"
Solution:
- Try again in a few minutes (temporary payment gateway issue)
- Verify your card details are correct
- Check your bank isn't blocking the transaction (contact your bank)
- Try a different payment method if available
- If problem persists, contact payment@aimedilabs.com
6. No Physical Shipping (Digital Service)
Important: AimediLabs is a Digital Service
AimediLabs does not ship physical goods. All services are delivered digitally via our online platform.
What You Receive
- ✓ Instant access to premium features (no shipping time)
- ✓ Cloud-based health records & document storage
- ✓ 24/7 access from any device (web + mobile app)
- ✓ Automatic backups of all your data
- ✓ No physical items to receive or open
7. Auto-Renewal Reminder
Before Your Subscription Renews
We send you a reminder email 1 day before your next billing date so you have time to cancel if you want to.
Renewal details in the email:
- Next billing date
- Amount to be charged
- How to cancel before the charge
- Link to cancel if desired
If you want to cancel: Click the cancellation link in the email OR log in and cancel manually (see Cancellation Policy).
8. Contact Us for Activation Issues
Payment & Activation Support:
📧 payment@aimedilabs.com
📧 general@aimedilabs.com
📍 79-119, Perumal Kulam Street, Kottar, Agasteeswaram, Nagercoil, Kanyakumari, Tamil Nadu, India 629002
⏱️ Response Time: Within 2 hours (business hours) | 24 hours (non-business hours)
⏱️ Manual Activation Guarantee: Within 24 hours if payment verified
9. Payment Security
How Your Payment is Processed
AimediLabs uses industry-leading payment gateways (Razorpay and PayU) to process your subscription payments securely.
Your Card Information
- ✓ Your card details are encrypted and tokenized
- ✓ AimediLabs never stores raw card numbers
- ✓ All payments use TLS/HTTPS encryption
- ✓ PCI DSS Level 1 compliance for security
- ✗ We do NOT have access to your full card number
10. Invoice & Tax Receipt
GST Invoice
A GST invoice (tax receipt) is automatically generated and emailed after each successful payment.
Invoice includes:
- ✓ Invoice number & date
- ✓ Subscription amount (₹500 or ₹900)
- ✓ GST amount (18%)
- ✓ Total amount paid
- ✓ Business details (Dr. Mohamed Mabrooq Mufeeth, AI MediLabs)
- ✓ Your account details
Download invoices: Log in and go to Billing → View Invoices. All your past invoices are available for download.