The patient speaks, in their own words
A message, a call, a photo of a report or a voice note reaches your coordinator on the channel the patient already uses, in their own language. Nothing is re-typed by the patient into a portal.
1 Care Coordinators for Doctors
Your patients stay yours. We keep the relationship going between visits.
A named coordinator from your clinic's care team documents, follows up, explains your plan and chases what is missing, so patients keep answering and keep coming back. You decide. We handle the rest.
- Named coordinator
- WhatsApp, in the patient's language
- Under your clinic's name
- Doctor decides, always
Onboarding happens through this form. There is no separate sign-up or login.
How it works
A closed loop around every patient
Select a stage to see what your coordinator does there.
A person turns it into a clean entry
Your coordinator, supported by the team's tools, structures the message into symptoms, readings and documents, attaches the source files and flags what is missing, so the record is complete before you open it.
You decide
You see a one-screen brief instead of asking for it during a ten-minute visit. Every clinical decision stays with you; the team prepares and never decides.
The plan goes back explained
The coordinator returns your plan in plain words, on the patient's channel, and checks that it was understood, so the plan survives the walk home.
Follow-up that actually happens
Check-ins land on the right days. Missed doses, missing readings and unanswered questions are chased by a person, and anything worrying comes back to you the same day.
Trust and data compound
Each completed loop leaves a fuller record and a patient who keeps answering. The next visit starts further ahead than the last.
Between visits
The relationship doesn't stop at the door
Pick a day to see a typical exchange. Messages come from a named person on your clinic's team, never from software.
- In your clinic's name. Patients hear from "Priya from Dr. Rao's clinic team".
- In the patient's language. The channel and language they actually use.
- With the doctor in the loop. Anything clinical goes to you before it goes out.
Thank you for visiting today. Your plan: metformin 500 mg twice daily, a lab test in a week, review in two weeks. I'll message you on Thursday.
Okay, thank you.
Please reply "understood" once you've read the medicine timings.
Understood.
Hello, this is Priya. How are you feeling after starting the new tablet? Any stomach upset?
A little nausea in the morning.
Thanks for telling me. Take it right after food. I've noted this for the doctor and I'll check again tomorrow.
Could you send a photo of your lab report? It helps the doctor before your review.
Sending now.
Received. I've added it to your record and flagged it for Dr. Rao.
Your review is tomorrow at 5 pm. The doctor already has your report and your morning readings.
Great, I'll be there.
After the visit I'll send the updated plan in simple words.
Synthetic conversation. Messages are sent by a person on the care team.
The doctor's side
Open the record, not a blank page
Toggle between a visit without and with your coordinator's brief.
- Minute 1-3"Which medicines are you on now?" Strips left at home.
- Minute 4-5"Did you get the blood test done?" Report not with the patient.
- Minute 6-8Scrolling old notes for the last values.
- Minute 9-10The decision and the explanation are squeezed into what is left.
- MedicinesMetformin 500 mg twice daily, confirmed from the strip photo.
- Latest labsHbA1c 8.1 %, report photo attached, extracted and verified.
- Since last visitMild morning nausea on day 2, resolved after taking with food.
- OpenHome BP readings missing for 3 days. Coordinator chasing.
All ten minutes go to the decision and the conversation.
Synthetic example.
What your coordinator does
Build trust. Bridge the gap. Repair the record.
Build trust
A named person from your team stays in touch, so patients keep answering and keep coming back.
Bridge the gap
Plain-language follow-up on the channel patients use, translating between what the clinic said and what the patient understood.
Repair the record
Gaps are flagged and chased until filled, and anything extracted from a photo is checked by a person before it reaches you.
Documentation
Reports, prescriptions and notes organised in one record.
Follow-up
Check-ins on schedule; missed ones chased.
Education
Your advice explained and confirmed as understood.
Communication
One consistent voice between visits, in your clinic's name.
Part of one system
Everything your coordinator learns goes into one record
The same core data spine serves every AI MediLabs product, so what happens between visits is there when you need it.
Early access
Bring your practice's relationships onto a team
Request early access above. Our team contacts you, learns how your clinic works and sets up your coordinator.
Request early access